The problem

Before the system, orders were coordinated by phone calls and messaging apps, with no single way to track each order's status in real time. Order details were sometimes lost, and it was hard to know where an order actually was.

Most importantly, there was no reliable way to calculate who owed what: how much cash each courier held on behalf of the stores, and how much each store was owed by the manager. This got harder with electronically paid orders, where the delivery fee is bundled into the payment and must be deducted from both sides precisely, and only once.

The solution

We built a responsive web app with a fully Arabic interface and three role-based dashboards: the manager sees and manages everything, stores create and track their own orders, and couriers receive assigned orders and update their status. Each order moves through a clear lifecycle (awaiting approval, assigned, out for delivery, delivered, failed, returned) that reaches everyone instantly through live notifications.

The technical core is the automatic ledger engine: it continuously computes how much each courier holds and how much each store is owed, with special handling for the delivery fee on electronically paid orders, using a consume-once pattern that guarantees no deduction is ever applied twice.

Key features

• Create delivery orders and follow their status in real time, including scheduled orders and orders from external sources.
• Three fully separate dashboards (manager / store / courier), each side seeing only what concerns it.
• Direct in-order chat between courier and store, with the courier's real identity hidden from the store and sharing a personal phone number blocked.
• Automatic, real-time ledger of courier debts and store balances.
• Instant push notifications and live in-app updates.
• Live courier locations on an interactive map.
• Monthly reports: order counts, per-courier earnings, and expenses.
• Tracking of returns (failed deliveries) through to confirmed hand-back to the store.

Roles and permissions

Outcome

• The system is in actual daily use, managing real delivery orders between the manager, stores and couriers.
• It keeps being refined from real-world feedback.
• During development a real accounting bug was found and fixed: the electronic delivery-fee deduction was sometimes applied more than once. It was corrected with a consume-once mechanism tested on real data.

Technologies

Current status

Built and in daily production use.

• Designed to serve a single delivery business (not a multi-business platform).
• The interface is optimized for mobile, with solid support for desktop screens.
• It runs as a Progressive Web App (added to the phone's home screen), not a native app in the app stores.

System screenshots